Contact Information:

If you have any questions, clarifications or concerns regarding your order, please feel free to contact our customer support, our (Cubby-Our Digital Bot) will be happy to help or mail us at help@CREOGLOBAL.IN

Thank you for your trust and support as we do our best to give you a great experience!

1. Return Policy:

Return Period:
We provide a 7 days window for you can return your product from the date of delivery. Just make sure to start your return within 7 days!

Eligibility:

  1. 7-Day Window: You can request a return within 7 days from the date your product was delivered.
  2. Condition of the Product:
    Returns are only accepted if the product is unopened, unused, in its original packaging, and the shrink wrap is intact.
  3. Return Charges:
  • If you’re returning the product because of personal preference or a quality concern, a ₹50 return shipping fee will apply.
  • You can also return it using your own courier service, at your own cost.
  1. Bulk Orders:
    Sorry, we don’t accept returns on bulk orders (that means any order with more than 10 items).
  2. Bought from Another Website?
    If you bought the product on a third-party site, their return/replacement policy will apply.

 

Damaged, Defective or Incorrect:

If your order arrives damaged, defective, or incorrect, don’t worry, we’ve got you covered!

You have 7 days from the delivery date to let us know.

Please note: any damage that happens during shipping is unfortunately out of our control, but we’ll still do our best to help.
Just contact our support team within the 7-day window, and we’ll assist you with a replacement or return.

Return Process:
1.         Get in Touch:
Email us at help@CREOGLOBAL.IN or chat with us (WhatsApp Number – XXXXXXXXX)for any specific instructions / requirements
Please include your order number, product name, and the reason for return.

  1. Return Window:
    If your product is damaged, defective, or incorrect, you can request a return within 7 days of delivery.
    While we do our best to pack everything safely, damage during transit is beyond our control.
    If this happens, just reach out to us within the 30-day window — we’re here to help with a replacement or return.
  2. Shipping Charges:
    If you received a faulty, damaged, or incorrect item, CREO will cover the return shipping cost.

 

  1. Cancellation Policy:

You can cancel your order within 24 hours of placing it or before it has been shipped.

To request a cancellation, please contact / chat with us (with us (WhatsApp Number – XXXXXXXXX)or email us at help@CREOGLOBAL.IN. We’ll check if your order is eligible for cancellation.

For prepaid orders, your refund will be initiated immediately once the cancellation is confirmed from our side.

 

  1. Replacement:

We want you to love what you receive! Here’s how exchanges work:

Eligibility:
You can request a replacement within 7 days of delivery for items that are defective, damaged, incorrect, or incomplete.
Once approved by our support team, we’ll arrange a pickup. After your item reaches our warehouse, your replacement will be shipped.

Need Help?
Chat with us with us (WhatsApp Number – XXXXXXXXX)or email us at help@CREOGLOBAL.IN — our team is ready to assist you!

Product Quality & Info

We carefully select and create high-quality products and provide all important details — including dimensions and learning outcomes — right in the product description.

We do not offer exchanges or returns for personal preferences, like disliking the theme or look of the product, or if it doesn’t meet subjective expectations.

So, please review all the product information before placing your order — and if you’re unsure, just ask us! We’re happy to help you make the right choice.

All our products are inclusive of taxes

  1. Refund Policy:

Return product refund:

  1. Quality Check:
    After your returned item is picked up and reaches our warehouse, it will go through a quick quality check.
    Once it passes, we’ll start your refund process.
  2. For COD Orders:
    You’ll need to share your bank details with us so we can process the refund.
  3. For Prepaid Orders:
    Your refund will be sent directly back to the original payment method you used.
  4. Refund Timeline:
    Once initiated, refunds usually take 7–14 business days to appear in your bank account.

Order Cancellation Refund:

  1. Once your order is cancelled and the status is updated in our system, we’ll process your refund to the original payment method.
  2. Refunds usually take 7–14 business days to show up in your bank account.