Frequently Asked Questions

CREO is a fresh and exciting brand creating innovative educational products and games that help children grow their Creativity, Imagination, Thinking, Social, and Emotional skills — we call them CITSE!

Founded by Aesher and Tarab Khan, CREO was born from a vision to prepare kids for a world that’s changing fast — where AI and technology are becoming part of everyday life. Eerything we create is designed to spark new ideas, inspire imagination, and get you ready for the new future.

CREO is an exciting new brand, and we’re kicking things off with four fun DIY Kits in Phase 1.
In Phases 2 and 3, we’ll be rolling out even more creative kits and products to spark imagination and hands-on learning!

We’re also getting ready to launch our digital platform, where children can explore a world of learning, games, and creativity online.

We have range of books such as on – how to become a good storyteller, how to develop creative thinking and how to become and artist. We have series of activity books coming up for children of all ages

Our product family is growing fast — so stay tuned for new categories, cool kits, and exciting experiences coming your way soon!

Yes, absolutely! Every CREO product is 100% safe and non-toxic and colors used in DIY kits are organic / soluble ink (Food processed). Our manufacturing partner is Pragathi Press (One of leading press in India) and they follow a strict guidelines and internal standards to manufacture DIY kits for children. Their BIS number for reference –

We accept all valid credit cards, debit cards, net banking and payment wallets.

Yes, we offer cash on delivery at a nominal charge of Rs 50 for all orders up to Rs 4,500

All orders are delivered within 3-5 working days across India, sometimes for some exceptional reasons, it might take 2-3 more additional days. However, you will be intimated if there is any delay. You will be provided with a tracking number for your order.

Enjoy free shipping on orders over Rs. 500! For orders under Rs. 500, a small shipping fee of Rs. 40 will apply.

Blue Dart – http://www.bluedart.com/
Professional Courier Services
Vamaship – https://ecom.vamaship.com/track/
The Professional Couriers – http://www.tpcindia.com/

As of now no, as we are a new brand, please see for an update after 3 months from the launch of the DIY products

We offer exchanges only in cases where items are missing from the box.
If you believe something is missing, please reach out to us at help@CREOGLOBAL.IN, and we’ll be happy to assist you.

We offer easy, hassle-free returns within 7 days of your purchase.

To start a return, simply email us at help@CREOGLOBAL.in with your order number, and we’ll arrange for the product to be picked up from your location.

  • If your item is incorrect, incomplete, defective, or damaged, we’ll replace it at no extra cost.
  • If you’re returning a product due to personal preference or a change of mind, please make sure the shrink wrap is unopened — this is required for us to process your return.

Yes, you can cancel your order anytime before it is shipped.
Just send us an email at help@CREOGLOBAL.IN with your order number, and we’ll take care of the rest.

Get in touch with us at help@CREOGLOBAL.IN for bulk discounts and exclusive party offers!